If you work in the travel industry, you must be able to provide exceptional service to your clients at all hours of the day and night. They expect to receive the best service possible in a short period of time, which can be difficult when multiple customers are being served at the same time. With the right online software, you can seamlessly automate both your front- and back-office processes.
Reducing the amount of work you have to do and giving you more time to provide your customers with the individualized and attentive service they have come to expect from you. When creating our online travel portal software for travel agencies.
We made sure to keep you, the customer, in mind and focused on developing features that would make your day-to-day tasks much easier. Examine some of our most popular features, which are listed below, and then consider how our services can benefit your travel agency.
1. Work Schedules That Are More Flexible
An online travel business software allows you to work from virtually any location at any time, giving you maximum flexibility. Because everything is done online, you only need an internet connection, a device, and a set of login credentials.
This allows you to manage your entire company's operations from the comfort of your handheld device, 24 hours a day, 365 days a year. In a hectic and competitive environment, remove any barriers to sales and implement a system that works around your schedule rather than the other way around.
2. A comprehensive representation of your company
You only need to go to one location to manage the entire client lifecycle. You will be able to easily view all of your enquiries, bookings, confirmations, payments, and operations on one centralised platform, allowing you to quickly determine how well your business is performing.
Because everything is done online, information is instantly synchronised and updated, giving you peace of mind that all of the data accurately reflects the current state of your business and can be relied on.
3. Clients are pleased
To ensure a streamlined and effective travel experience for the consumer, a solid customer relationship management system (CRM) for a travel agency must be able to record and organise customer data. Because all of their information is kept in one place, you can easily view all of their specific travel requirements, preferences, and personal characteristics.
Furthermore, all of their previous inquiries, quotations, bookings, and emails are kept centrally, allowing you to easily provide a highly personalised experience and make well-informed decisions about the ideal travel experience for each individual customer.
When you have online access to client profiles, you can get the information at any time and from any location. This enables you to ensure that you and your team provide a consistent and personalised level of service every time a customer contact you.
4. Rates and availability are constantly updated.
Our travel agency back-office software can interact with a variety of different third-party suppliers at the same time, bringing together all of a vacation's components. This includes flights, lodging, transfers, and excursions, all of which have been sourced in real time at the most competitive prices available.
Give your customers as many products and services as possible, and provide them with the best online travel booking experience possible. If you integrate your business, you will have access to over a thousand different travel product providers, giving you an advantage over your competitors and allowing you to achieve results faster.
5. Customers Should Have More Influence
You should immediately grant a customer access to the customer portal after they accept a booking. They will be able to view all pertinent information about their upcoming trip, such as terms and conditions, itineraries, and booking details, on this page.
Give them access to a page where they can view or change their booking details, download relevant papers, or make payments so that they can easily maintain their booking. This gives them complete control over their booking without requiring you to intervene.
Any changes made by the customer in the portal are immediately updated in the back-office travel portal software. This keeps you in control of and up to date with the booking process that they are using. Connect with AIS Technolabs for travel portal software script.
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